Question 1

How much does a passport or visa photo cost in Malaysia?

Accepted Answer

RM 10 per image, delivered as a digital soft-copy download. Document photos are digital only — there are no printed copies.

Question 2

How long does FotoXpress take to prepare the photo?

Accepted Answer

Our AI prepares your preview in about 5 minutes. Once you approve and pay, your digital download is ready instantly.

Question 3

Do you cover my country's visa or passport photo specifications?

Accepted Answer

Yes — we automatically apply official specifications for roughly 120 countries, including pixel size, DPI, background colour, head ratio and eye positioning. We support visa, passport, ID, residency and driving licence photos.

Question 4

Can I change clothes in my document photo?

Accepted Answer

Yes. Our FotoFix includes a virtual outfit try-on with several preset outfits, and optional custom colours where the official spec permits it.

Question 5

Do you remove glasses, earrings and accessories?

Accepted Answer

Yes. Where the official document specification requires it, our AI removes glasses, earrings and other accessories. Facial features are never altered.

Question 6

What if my document needs a custom size?

Accepted Answer

Use the 'Other' option to specify width and height between 35–60 mm (height must be ≥ width). We crop your photo to the exact dimensions with no AI editing.

Question 7

Do I have to pay before I see the result?

Accepted Answer

No. FotoXpress is preview-first — you only pay after approving the AI-prepared photo.

We prepare your photos to meet official requirements worldwide

How it works: